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Frequently Asked Questions


Convention Center

Q: Where is the Walter E. Washington Convention Center located?
A: The convention center address is 801 Mt Vernon Pl NW, Washington, DC 20001. If traveling by metro, it is located on the Yellow and Green lines at the Mt. Vernon Square/7th St. Convention Center stop. Click here for a printable metro map.



Q: Where is registration located?
A: Registration is located in the Walter E. Washington Convention Center on the Street Level (Level 1) in the West Salon.

Q: What are the registration hours?
A: Registration hours:

  • Saturday, 8:00 a.m. - 5:00 p.m.
  • Sunday, 8:00 a.m. - 6:30 p.m.
  • Monday, 7:30 a.m. - 5:00 p.m.
  • Tuesday, 7:30 a.m. - 3:00 p.m.
  • Wednesday, 7:30 a.m. - 9:00 a.m.

Q: What is included in my registration fee?
A: A full conference registration includes:

  • Opening General Session
  • Closing General Session
  • All educational concurrent sessions (with the exception of pre-conference seminars and the CTP Review Course as indicated on the registration form. Some programs have eligibility requirements.)
  • Welcome Reception on Sunday
  • Attendee Breakfasts Monday through Wednesday in Hall A
  • Attendee Luncheons Monday through Wednesday in Hall A
  • Exhibit Hall Opening and Closing Receptions
  • Tuesday Evening Entertainment featuring the Capitol Steps

Q: What do I need to bring with me to check-in at registration?
A: All attendees must present his/her photo ID. Pre-registrants will receive a barcode email confirmation during the last week of October. With this barcode you can take advantage of the express check-in/will-call counters. If you don't have your paperwork, you can look your registration up by name at any Express Check-In counter. If you are registering onsite you will need to bring a method of payment with you.

Q: Who do I contact if I have questions regarding registration? 
A: You can contact CustomerService@AFPonline.org or call 301.907.2862 and ask for AFP Customer Service from 8:30 a.m.-5 p.m. EST, Monday through Friday.

Q: What is the conference cancellation policy?
A: All cancellations must be made in writing to CustomerService@AFPonline.org. Membership dues are individual, non-refundable and non-transferable. Cancellations for individual FULL conference registration fees postmarked on or before September 26, 2014 will receive a 100% refund, less a $100 processing fee. Cancellations for a complete Team registration postmarked on or before September 26, 2014, will receive a refund of the registration fee, less a $100 processing fee for each team member that is canceled. There are no refunds for individual team member cancellations, and no vouchers for any team registration.
Requests for cancellations of the FULL conference registration postmarked between September 26, 2014 and November 5, 2014 are not eligible for a refund, but will be able to register for the 2015 AFP Annual Conference at a discounted rate of $400 as long as a voucher or "Team Pricing" was not used to register.
There are no refunds or vouchers for cancellation requests and no-shows received after November 5, 2014.

Q: Who do I contact if I have questions regarding registration?
A: You can contact CustomerService@AFPonline.org or call 301.907.2862 and ask for AFP Customer Service from 8:30 a.m. - 5:00 p.m. EST, Monday through Friday.

Q: Can I bring my spouse or a guest to the convention center and the conference events?
A: A $250 spouse/guest registration will allow access to the Exhibit Hall, General Sessions, AFP social events and meals, but not educational sessions.



Q: How do I reserve a room at a conference hotel?
A: You can book your hotel accommodations through the AFP OfficialHousing page or by calling 800.618.4242 (toll-free U.S. & Canada) or +1 415.979.2269, Monday - Friday, 9:00 a.m. - 9:00 p.m. ET.

Q: What hotels are closest to the Walter E. Washington Convention Center?
A: There are 22 official conference hotels. Several hotels are within walking distance, and those that are not will have complimentary shuttle service. Please visit the AFP Official Housing page for more information.

Q: When can I cancel my hotel reservation without penalty?
A: The deadline for hotel cancelations without penalty is September 26, 2014.

Q: Is there an airport shuttle service to the hotels?
Transportation options between the airport and hotels can be found here:

In addition, there is a Metro station at Reagan National Airport. The Metro train between Reagan National Airport and the convention center is approximately a 25-minute trip with a fare of $3.05. Directions via Metro:

  • At the Reagan National Airport Metro station, board the yellow-line train towards Fort Totten.
  • Ride this train seven stops to the Mt. Vernon Square/7th St. Convention Center station.
  • Follow the signs to the convention center entrance.

Q: Do I need to rent a car?
A: You do not need to rent a car to get to and from AFP events. AFP will provide shuttle service to and from all AFP events.

Q: What airport should I fly into?
The closest airport is Reagan National Airport, which is about 15 minutes from the Walter E. Washington Convention Center. Dulles International Airport is about 45 minutes from the convention center. Baltimore/Washington International Airport is about an hour from Washington, D.C.

Q: How much is a taxi from the airport to the Walter E. Washington Convention Center?
The average taxi fare to the convention center from the Reagan National Airport is approximately $15 (not including tip). From Dulles International Airport, the taxi fare to the convention center is about $61 (not including tip). From Baltimore/Washington International Airport, the taxi fare is about $72 (not including tip).

Q: When does the last session end so I know when to schedule my return flight?
The last concurrent session ends at 10:45 a.m. on Wednesday, November 5.



Q: How do I report my CTP/CCM credits earned at the AFP Annual Conference?
A: You can report your credits by using the Online RecertificationResource Center or if you turn in an evaluation after attending an educational session, AFP will automatically post the sessions and credits earned in your record after the conference by December 31, 2014. Alternatively, you can list these credits, along with other credits earned, to fulfill the 36 credits recertification requirement by completing and submitting the Recertification Reporting Form when you are ready to recertify.

To ensure the credits are posted in your record, you must enter your Customer ID Number (same as your AFP ID number), on the evaluation form. The ID number is located in the bottom left corner of your badge.

If you don't see all the sessions/credits for which you turned in an evaluation listed in your record, you would manually post these credits in the Online Recertification Resource Center or report them if you are submitting a Recertification Reporting Form.

In addition, some sessions do not have an evaluation, e.g. General Session, Certification Luncheon, therefore you would have to manually post these sessions in the Center or report them if you are submitting a Recertification Reporting Form.

To view and post credits earned in the Online Recertification Resource Center first log onto www.AFPonline.org. Under the CTP Certification tab, select "Submit Recert Credits" to log onto the Center homepage.

You should retain your conference program book, highlighting the sessions you attended, in the event you're audited. A confirmation of conference registration is not sufficient proof of sessions attended.

For more detailed information on the CTP/CCM recertification requirements, you can go to www.AFPonline.org/recertguidelines.


Exhibit Hall

Q: When is the Exhibit Hall open?
A: Sunday, 6:00 p.m. - 7:30 p.m.
Monday, 8:30 a.m. - 5:00 p.m.
Tuesday, 8:30 a.m. - 5:30 p.m.

Q: How do I schedule a meeting with a specific exhibitor?
A: You will be able to schedule a meeting with an exhibitor through the Networking module in the Conference Planner. We have not released the planner yet but this feature will be included.

Q: I have a question about a sponsorship, who do I contact?
A: Please contact Stephanie Ofordire at +1 301.961.8879.



Q: What is the dress code?
A: The dress code for most conference events is business casual. For the Welcome Reception we recommend casual attire.

Q: Are meals provided during conference?
A: Yes, AFP provides attendees breakfast and lunch Monday through Wednesday in Hall A.

Q: Is there a business center?
A: Yes. There is a business center on the Street Level (Level 1) of the Convention Center.

Q: Is there a bag and coat check?
A: Yes. It is located in the L Street South Lobby.

Q: Is there wireless internet available in the Convention Center?
A: Yes, there will be free wireless service available throughout the Convention Center.

Q: Is there accessibility for persons with disabilities at the Convention Center?
A: The Convention Center complies with the regulations set by the Americans with Disabilities Act (ADA).

Q: Where are the receptions taking place?
A: The Welcome Reception is taking place at the National Museum of American History, November 2 from 8:00 p.m. - 10:00 p.m. The Tuesday Evening Entertainment will take place in Hall E of the Convention Center on Tuesday, November 4 from 8:00 p.m. - 9:30 p.m.

Q: Will dinner be served at the receptions?
A: No, but there will be heavy hors d'oeuvres served during the Welcome Reception.

Q: I have a question about the AFPAware Community Service Event.
A: For additional information, please contact the Meetings Department at AFPAware@AFPonline.org.

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